Question 1

How do I book a property viewing?

Accepted Answer

Click “request viewing” on a listing or contact our team directly to arrange an appointment.

You can find all of our available properties on onthemarket.com

Browse now:
Leigh Properties 
Tyldesley Properties

Question 2

What documents do I need to rent a property?

Accepted Answer

You will need valid photo ID (passport/driving licence), proof of your right to rent (visa/share code), proof of employment or income (pay slips/contract), bank statements, and references from your landlord and employer.

Question 3

How does tenant referencing work?

Accepted Answer

We use a professional referencing agency to carry out digital background checks. These include identity verification, Right to Rent checks, employment confirmation, and credit checks. The tenant’s previous landlord or letting agent is also contacted to confirm that rent was paid on time and to identify any issues during the tenancy.

Question 4

How much is the deposit?

Accepted Answer

The deposit is usually five weeks’ rent and is held securely in a government-approved deposit protection scheme.

Question 5

When is rent due?

Accepted Answer

Rent is paid monthly in advance by standing order or bank transfer.

Question 6

Can I keep pets in the property?

Accepted Answer

You will need to obtain written consent for a pet, permission for a pet will not be unreasonably withheld.

Question 7

Who do I contact for repairs?

Accepted Answer

For managed properties, please report maintenance issues via email or phone. Out of hours emergency contact details are provided in your move-in pack.

Question 8

What happens if my landlord does not protect my deposit?

Accepted Answer

In England, most tenancy deposits must still be protected in a government-approved deposit protection scheme.

If a landlord fails to protect the deposit properly, tenants may be entitled to compensation, and landlords may face restrictions on regaining possession of the property.

Question 9

Will I get my deposit back?

Accepted Answer

Yes, as long as the property is returned in good condition and matches the inventory report, allowing for fair wear and tear.

Question 10

What should be included in a tenancy agreement in England?

Accepted Answer

Under the Renters’ Rights Act, most private tenancies in England are now assured periodic tenancies rather than fixed-term assured shorthold tenancies.

Tenancy agreements should clearly outline:

Rent amount and due dates
Deposit terms
Maintenance responsibilities
Pet policies
Utility responsibilities
Occupancy rules
Notice procedures
Tenant and landlord obligations

Question 11

Where can tenants get help?

Accepted Answer

Tenants looking for help with renting rights, tenancy agreements, rent increases, repairs, eviction notices or deposit protection can access support from:

GOV.UK
Citizens Advice
Shelter England
Local council housing services

Question 12

How much notice do I need to give to leave a rental property?

Accepted Answer

Most tenants can leave their rental property by giving at least two months’ notice to their landlord.

Question 13

What if I fall behind on rent?

Accepted Answer

Tenants who fall behind on rent should speak to their landlord as soon as possible.
They may also wish to seek support from:

Citizens Advice
Debt advice charities
Local council housing services
Ignoring rent arrears can increase the risk of legal possession proceedings.

Frequently asked questions