Frequently asked questions
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You will need valid photo ID (passport/driving licence), proof of your right to rent (visa/share code), proof of employment or income (pay slips/contract), bank statements, and references from your landlord and employer.
We use a professional referencing agency to carry out digital background checks. These include identity verification, Right to Rent checks, employment confirmation, and credit checks. The tenant’s previous landlord or letting agent is also contacted to confirm that rent was paid on time and to identify any issues during the tenancy.
The deposit is usually five weeks’ rent and is held securely in a government-approved deposit protection scheme.
Rent is paid monthly in advance by standing order or bank transfer.
You will need to obtain written consent for a pet, permission for a pet will not be unreasonably withheld.
For managed properties, please report maintenance issues via email or phone. Out of hours emergency contact details are provided in your move-in pack.
In England, most tenancy deposits must still be protected in a government-approved deposit protection scheme.
If a landlord fails to protect the deposit properly, tenants may be entitled to compensation, and landlords may face restrictions on regaining possession of the property.
Yes, as long as the property is returned in good condition and matches the inventory report, allowing for fair wear and tear.
Under the Renters’ Rights Act, most private tenancies in England are now assured periodic tenancies rather than fixed-term assured shorthold tenancies.
Tenancy agreements should clearly outline:
Rent amount and due dates
Deposit terms
Maintenance responsibilities
Pet policies
Utility responsibilities
Occupancy rules
Notice procedures
Tenant and landlord obligations
Tenants looking for help with renting rights, tenancy agreements, rent increases, repairs, eviction notices or deposit protection can access support from:
Citizens Advice
Shelter England
Local council housing services
Most tenants can leave their rental property by giving at least two months’ notice to their landlord.
Tenants who fall behind on rent should speak to their landlord as soon as possible.
They may also wish to seek support from:
Citizens Advice
Debt advice charities
Local council housing services
Ignoring rent arrears can increase the risk of legal possession proceedings.