Question 1

How much rent can I achieve for my property?

Accepted Answer

We offer a free, no-obligation rental valuation based on current market data, comparable local properties, and live tenant demand in your area.

We’ll also advise on how to present your property to achieve the maximum rental value while minimising void periods.

Question 2

Do you reference tenants?

Accepted Answer

Yes! We carry out comprehensive tenant referencing using a professional third-party agency.
This includes identity verification, Right to Rent checks, employment and income confirmation, and full credit history checks.

In addition, previous landlords or agents are contacted to assess rental behaviour and payment history. Open banking technology may also be used (with the applicant’s consent) to verify affordability.

We also pre-qualify applicants before viewings, ensuring only serious and suitable tenants are put forward for your property.

Question 3

How quickly can you find a tenant?

Accepted Answer

Most properties are let within 1–3 weeks when priced and presented correctly.

However, our focus is not just speed, it’s securing the right tenant. We prioritise reliable tenants who will look after your property and pay rent consistently, rather than rushing to fill a vacancy.

Question 4

Who handles repairs and maintenance?

Accepted Answer

If you choose our fully managed lettings service, we handle all repairs and maintenance on your behalf using a trusted network of vetted contractors.

Tenants are provided with emergency contact numbers for urgent issues outside of working hours.
You will always be consulted before any work is carried out, ensuring full control over costs. In genuine emergencies, where immediate action is required and we cannot reach you, we will act in your best interests and update you as soon as possible.

You are also welcome to use your own preferred contractors if you wish. Our goal is to protect your asset while keeping the process smooth and stress free for you.

Question 5

What happens to the tenant’s deposit?

Accepted Answer

All tenant deposits are protected in a government-approved deposit protection scheme such as DPS or TDS, in full compliance with current legislation.

This ensures transparency and provides a clear, regulated process for handling any end-of-tenancy disputes.

Question 6

What are my legal responsibilities as a landlord?

Accepted Answer

Landlord legislation is continually evolving, and staying compliant is essential.
Your responsibilities include:

Annual gas safety checks and 5-yearly EICR
Smoke alarms on every floor and carbon monoxide alarms where required
Maintaining the structure, plumbing, heating, and hot water systems
Protecting the tenant’s deposit within 30 days
Providing key documents (EPC, gas safety certificate, ‘How to Rent’ guide)
Completing Right to Rent checks
Ensuring the property is safe and fit for habitation

We guide you through all requirements to ensure you remain fully compliant and protected.

Question 7

Can you help if rent isn’t paid?

Accepted Answer

Yes! While letting agents have limited legal enforcement powers, we act quickly and professionally to manage the situation.

This includes communicating with the tenant, advising on the correct legal process, and supporting you through each stage if further action is required.

We also recommend rent guarantee insurance for added protection. We can arrange and manage this on your behalf, including handling claims and legal processes if needed.
Our aim is to minimise disruption and protect your rental income.

Question 8

Do you manage HMOs (Houses in Multiple Occupation)?

Accepted Answer

We currently specialise in single-let residential properties and do not manage HMOs. However, we are happy to offer guidance or recommend trusted specialists where required.

Question 9

What repairs am I legally responsible for in a rental property?

Accepted Answer

Landlords are typically responsible for maintaining a safe and habitable rental property, including:

Heating and hot water
Plumbing and electrical systems
Structural repairs
Smoke and carbon monoxide alarms
Addressing health and safety hazards

Tenants are usually responsible for keeping the property reasonably clean and reporting repair issues promptly.

Question 10

Can I transfer to your agency from another agent or from self-managing?

Accepted Answer

Yes, we make the process simple and seamless. We handle the full transition, liaising with your current agent (if applicable) and tenant to ensure all documentation, deposits, and communication are transferred smoothly with minimal disruption.

Question 11

When will I receive rent payments?

Accepted Answer

Once rent has been received from the tenant, it is typically transferred to you within 1–3 working days. You will also receive a detailed monthly statement, providing full visibility of all income and any agreed expenditure.

Question 12

How do I know you’re the right letting agent for me?

Accepted Answer

Our focus is on securing the right tenant at the right price, not simply filling a property quickly.
We carry out thorough referencing and pre-qualify applicants before viewings, ensuring only suitable tenants are considered. We also place a strong emphasis on legal compliance, protecting both your property and your position as a landlord.

Both of our office managers hold a Level 4 qualification in Property Management, giving you confidence that your property is in experienced and qualified hands.

Question 13

Do you carry out property inspections?

Accepted Answer

Yes, regular property inspections are an essential part of protecting your investment.

We carry out inspections every 6 months, with the first inspection taking place after 3 months.
During inspections, we assess the overall condition, identify any maintenance issues, check safety measures such as smoke and carbon monoxide alarms, and ensure the property is being used in line with the tenancy agreement.

You will receive detailed feedback after each visit, and you are welcome to attend inspections if you wish.

Question 14

Can I still evict tenants under the Renters’ Rights Act?

Accepted Answer

Yes, but landlords can no longer use Section 21 “no-fault” evictions. From 1 May 2026, private landlords need a lawful possession ground if they want to regain possession of a rental property.

Landlords must now use a lawful possession ground, such as:

Serious rent arrears
Anti-social behaviour
Wanting to sell the property
Moving into the property personally

Court procedures and legal notice requirements still apply.

Question 15

Can I increase the rent whenever I want?

Accepted Answer

No. Under the Renters’ Rights Act, which came into effect on 1 May 2026, landlords in England cannot increase rent whenever they want.

Rent increases are generally limited to once per year. Landlords must use the formal Section 13 rent increase process, and tenants must receive at least two months’ notice before the new rent takes effect.

Tenants can also challenge excessive rent increases through a tribunal, and existing rent review clauses in older tenancy agreements are now largely unenforceable.

Frequently asked questions