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Frequently asked questions
Landlord
We provide a free rental appraisal based on current market data, comparable local properties and tenant demand to help you maximise rental income.
Yes, All tenants are fully referenced. We use a professional referencing agency to carry out digital background checks. These include identity verification, Right to Rent checks, employment confirmation, and credit checks. The tenant’s previous landlord or letting agent is also contacted to confirm that rent was paid on time and to identify any issues during the tenancy. Further verification is completed using open banking to verify transactions.
Most properties let within 1–3 weeks when priced correctly and presented well, although this can vary depending on location and property type.
If your property is fully managed, we handle all maintenance using trusted contractors and keep you informed throughout the process.
Deposits are protected in a government-approved deposit scheme such as DPS or TDS in line with UK regulations.
As a landlord, you must keep your property safe, secure, and well-maintained while respecting tenant rights. Your main responsibilities include:
• Safety checks: Annual gas safety checks, EICR every 5 years, and fire-safe furniture.
• Alarms: Smoke alarms on every floor; carbon monoxide alarms where needed.
• Repairs: Maintain the property’s structure, plumbing, heating, and hot water systems.
• Deposits: Protect tenant deposits in a government-approved scheme within 30 days.
• Documentation: Provide tenants with the ‘How to Rent’ guide, EPC, and gas safety certificate.
• Legal compliance: Verify Right to Rent (England) and ensure the property is fit for habitation.
As your agent, we’ll help ensure compliance, but your co-operation is required.
Yes. We can advise on rent guarantee insurance and guide landlords through the correct legal process if issues arise.
We currently manage single-let residential properties and do not manage HMOs at this time.
Rent is usually transferred within 1–3 working days of us receiving it, along with a monthly statement.
Yes. We handle the transfer for you, coordinating with your current agent and tenant to ensure a smooth handover of documents and communications.
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