NALS

Lewis William Residential Lettings is a firm accredited by The National Approved Letting Scheme a Government backed accreditation scheme which offers peace of mind to landlords and tenants through the knowledge that the firm they are dealing with offers clearly defined levels of customer service.

What is NALS?

The National Approved Letting Scheme (NALS) is a voluntary accreditation scheme for letting and management agents, established in 1999. The objective of the Scheme is to give owners the confidence to let their property by appointing qualified agents who, in joining the Scheme, have agreed to meet a set of minimum service standards for letting and management.

Who can join NALS?

NALS is open to all letting and management firms that can meet the strict accreditation criteria. NALS is also open to Registered Social Landlords.

Minimum service standards

All members are required to agree to the membership criteria, which are:

Meet agreed service standards which should be set out in writing with a clear statement of charges Maintain Professional Indemnity insurance and (except for housing associations) Client Money Protection cover Maintain an internal complaints procedure open to both landlords and tenants Offer mediation and binding arbitration (NB: only landlords are eligible to proceed to the arbitration stage if the complaint has not been resolved amicably during the early stages.)